Terms and Conditions
Scope and Definitions
These general terms and conditions (the "Terms") will apply when you access https://www.shop.ayalamuseum.org either online or via your mobile device (the "Website") or place orders to purchase any of the products on the website
Any reference to "we"/"us" in these Terms is a reference to Ayala Foundation, Inc. – owner and operator of shop.ayalamuseum.org, with office address at 8F 111 Paseo De Roxas Building, Paseo de Roxas cor. Legaspi St., Legaspi Village Makati City 1229 Philippines. We can be reached through the following:
Trunkline: (632) 7598288 loc. 8283
Address: Ayala Museum Bldg., Makati Avenue corner De La Rosa Street, Greenbelt Park,
Makati City 1224
Store Hours: Tuesdays-Sundays | 9am to 6pm
Any reference to "you" means you, the user of the Website.
Please read these Terms carefully before using the Website and placing your order. By accessing, browsing, or shopping on this Website, you agree to all the terms and conditions in this agreement.
Terms of Web Site use and Disclaimer
Accuracy of Published Web Content Information
It is your responsibility to evaluate the accuracy, completeness and usefulness of any opinions, advice, services or other information provided. The information on this Web site may be changed or updated without notice. Ayala Foundation, Inc. may also make improvements and/or changes in the products and services described on this Web site at any time without notice.
Information provided on this Web site is believed to be reliable when posted. However, Ayala Foundation, Inc. cannot guarantee that information will be accurate, complete, and current at all times. All information in this Web site is subject to modification from time to time without notice.
Ayala Foundation, Inc. has used its discretion, best judgment and all reasonable efforts in collecting and preparing the information, documents (including copy, graphics, pictures, etc.) or other items provided or available herein, but any such information, document or other item is provided or available without any warranty of any kind, either expressed or implied, including, but not limited to, the warranties of completeness, accuracy, fitness for a particular purpose, or non-infringement of any intellectual property rights.
All site design, text, graphics, logo, interfaces, and the selection and arrangements thereof are proprietary property of Ayala Foundation, Inc. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Ayala Foundation, Inc. or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Ayala Foundation, Inc. is strictly prohibited.
All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to Ayala Foundation, Inc. or other respective owners that have granted Ayala Foundation, Inc. the right and license to use such Marks.
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Ayala Foundation, Inc. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, Ayala Foundation, Inc. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Data Protection Disclaimers
To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity, any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.
Without prejudice to our other rights and remedies we may suspend your access to the Website without liability if, in our reasonable opinion, such action is necessary to safeguard the Website. You will be responsible for any misuse of your user ID and password, including the placing of any order.
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Ayala Foundation, Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Availability of Products
Our products are readily available for sale if they are on stock. Any buyer shall be immediately notified thru e-mail for orders which cannot be fulfilled indefinitely or for the time being. If you access our Web site, you do so on your own initiative and are responsible for compliance with applicable local laws and regulations.
Orders are processed daily from Tuesday to Saturday. Orders received before 3:00 PM (Manila time, or 0500 GMT) from Tuesday through Saturday are processed on the same day while orders received after this time are processed on the next business day. If your order was placed after 3:00 pm on a Saturday, such order will be processed on the next business day (Tuesday). Orders placed on a Sunday, Monday, or Holiday will be processed on the next business day
Estimated delivery date will usually be within three to five business days in Metro Manila and up to 10 days for provincial orders (i.e. Excluding Saturday, Sunday, and public holidays in the Republic of the Philippines)
Whilst we will do our best to deliver your products within the period defined above, sometimes it may take longer than expected. You accept that on some occasion, it may take us more than 30 days to deliver your products.
All delivery timescales are subject to delays caused by seasonal or busy periods, weather, and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (e.g. Christmas), or when the weather is particularly inclement, please allow an additional day before raising a query.
Pricing and Delivery Charge
Except where noted otherwise, the List Price displayed for products on our Web site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere.
Despite our best efforts, some of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Our delivery charges will be charged accordingly by our courier partners. Where you order multiple products, you will only be charged one delivery charge.
Return and Refund Policy
You can only return to us products which have been purchased directly through this website. If you purchased your products at our boutique, other retail store, or from another website, returns must be processed at the store in which they were purchased.
If for any reason you are not happy with your products, please follow our returns procedure, so that we can assist you in the replacement or refund of your order. We reserve the right to reject the return of products which are not returned in accordance with our returns procedure and we may request that you pay for the shipping of such products back to you unless the products are faulty, not as described or otherwise not of satisfactory quality.
In returning products, please follow the guidelines below. We reserve the right to reject any product returns if the following guidelines are not met:
- Products can only be returned within 7 days of receipt.
- Keep the original packaging. Please reuse the packaging your order was shipped in to proceed with the return.
- Please return your articles in mint condition, without them being worn or washed.
- All the packaging (plastic, boxes), accessories (glasses case), user manual must be returned and product labels must be attached to the items as sold including the original receipt
Please contact our customer service by email: firstname.lastname@example.org to declare the items you wish to return. We will send you a return form for you to fill up and send back to us to process your return request.
In cases of refund, your refund will be processed and paid no later than thirty (30) days after we receive the returned products from you. We may withhold reimbursement until we have received the products back from you, or you have supplied evidence that you have sent the goods back (whichever is the earliest).
Your refund will be paid in the form of in-store credit or an exchange for a similar product. Depending on our assessment, the delivery fee may be included in the in-store credit.
Limitation on Liability
IN NO EVENT SHALL Ayala Foundation, Inc. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF Ayala Foundation, Inc. HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE.
Choice of Law and Choice of Forum
This section states the law that will govern the Terms and Conditions, the transactions that transpire on the Web site, and the forum for adjudication of disputes. --
These terms and conditions are made in and shall be construed, enforced, performed, and governed by the laws of Philippines, excluding choice of law. Each party irrevocably agrees that any legal action, suit, or proceeding brought by it in any way arising out of any transaction on this Web site must be brought solely and exclusively in the courts of Makati City, Philippines. Each party irrevocably accepts and submits to the sole and exclusive jurisdiction of the above-mentioned courts in persona, generally and unconditionally with respect to any action, suit or proceeding brought by it or against it by the other party.
Each party further consents to the service of process out of the above-mentioned courts by mailing copies thereof by registered or certified mail, postage prepaid, to such party at its address designated pursuant to the insurance contract. Ayala Foundation, Inc. makes no representation that any information, materials, or functions included are appropriate for use in any other jurisdiction